Bed bugs in hotels and short lets
Bed bugs arrive in guests' luggage, regardless of how clean a room is. The aim is to find them early, treat the affected rooms properly and stop them spreading to neighbouring rooms.
Our bed bug process for hotels
- Confidential inspection of the reported room and the rooms either side, above and below
- Treatment of beds, headboards, furniture, skirting and sockets in affected rooms
- Advice for housekeeping on bagging linen, moving items and what to look for when changing beds
- Follow-up inspection to confirm the treatment has worked before the room goes back into use
- Written report for your records and for handling any guest complaint
Training housekeeping staff
Housekeepers are your early warning system. We can show staff how to spot the signs of bed bugs: tiny dark spots on mattress seams and headboards, shed skins, live bugs and blood spots on sheets. Catching a problem in one room is far cheaper than treating a whole floor.
Other hotel pests
- Mice and rats in kitchens, basements and ceiling voids
- Cockroaches in kitchens and laundry areas
- Flies in restaurants and bin stores
- Pigeons on roofs, balconies and window ledges
Short-let hosts
If you let a flat or room through a booking platform, a guest can bring bed bugs in. We can inspect between bookings and treat quickly so you lose as few nights as possible. See our guide to bed bugs after travel.
Questions and answers
Will you arrive in a marked van?
Tell us if discretion is important and we will arrange the visit to keep it low key.
How long before a room can be used again?
It depends on the treatment. We will tell you on the day and confirm with a follow-up inspection.
Do you inspect neighbouring rooms?
Yes. Bed bugs can move through walls and along pipework, so we check adjoining rooms as part of the inspection.
Related pages
This page is general information, last reviewed on 19 October 2026. It is not a substitute for an on-site inspection.