Your responsibilities as a landlord
Landlords must keep rented homes fit to live in and free from serious hazards. Pests are one of the hazards assessed under the Housing Health and Safety Rating System, and an infestation linked to disrepair, gaps in the structure or shared areas is usually the landlord's responsibility to fix. Infestations caused by a tenant's own actions may be theirs to deal with, depending on the tenancy agreement. Our landlord and tenant guide explains more.
How we help landlords
- Quick response when a tenant reports a problem
- Tenant liaison: we can arrange access directly with your tenant and explain how to prepare
- Treatment and proofing, because sealing entry points is what stops repeat call-outs
- Written reports with photos where useful, for your records and any dispute
- Void property checks between tenancies, so new tenants do not move in with a problem
HMOs and shared houses
Pests such as bed bugs, cockroaches and mice spread quickly between rooms in shared houses. We inspect all rooms and shared areas, not just the room that reported the problem, and give tenants clear preparation instructions.
Common landlord call-outs
- Mice in kitchens of converted Victorian flats
- Rats under floors or in gardens of terraced houses
- Bed bugs after a change of tenant
- Cockroaches in purpose-built blocks
- Pigeons nesting under solar panels or on balconies
Billing
We can invoice you directly while dealing with your tenant on site. Tell us when you book.
Questions and answers
Can you arrange access with my tenant?
Yes. Give us the tenant's details and we will arrange a time with them directly.
Who pays for pest control in a rented home?
It depends on the cause and the tenancy agreement. Structural problems and shared areas usually fall to the landlord. See our landlord and tenant guide.
Do you provide a report?
Yes, every visit is recorded in writing, which you can keep for your records.
Can you check a property between tenancies?
Yes. A void inspection can pick up problems before new tenants move in.
Related pages
This page is general information, last reviewed on 19 October 2026. It is not a substitute for an on-site inspection.