A simple process for agents
- You send the job by phone, email or our contact form with the property address, tenant details and the problem
- We contact the tenant to arrange access and explain how to prepare
- We inspect and treat, and recommend proofing or follow-ups where needed
- You receive a report describing what we found, what we did and what happens next
- We invoice you or the landlord, as you prefer
Why agents use us
- Local to South London, covering Southwark, Lambeth, Lewisham, Greenwich, Bromley, Bexley and nearby Kent
- Clear communication with tenants, so you are not stuck in the middle
- Written reports you can forward to landlords
- Advice on whether a problem is structural or tenant-related
Problems we handle for agents
- Mice and rats in flats and houses
- Bed bugs after tenancy changes
- Cockroaches in purpose-built blocks
- Wasp nests in summer
- Pigeons on balconies and roofs
- Fleas in properties where previous tenants had pets
Check-in and check-out
If an inventory finds signs of pests at check-out, we can inspect and treat before the next tenancy begins, and document it for any deposit discussion.
Questions and answers
Can we set up an account?
Yes. Contact us to set up regular invoicing for your managed properties.
Will you liaise with tenants directly?
Yes. We arrange access with tenants and keep you updated.
Can you help decide if the landlord or tenant is responsible?
We can describe what we found, such as entry points or housekeeping issues, which helps you decide. Responsibility depends on the tenancy agreement.
Related pages
This page is general information, last reviewed on 19 October 2026. It is not a substitute for an on-site inspection.